FAQ

Frequently Asked Questions

How long does delivery take?

Orders are typically processed within 1–3 business days. Shipping times may vary depending on your location and courier availability.

How do I track my order?

Once your order has shipped, tracking information will be sent to the email address used at checkout. You can also visit our Track Your Order page for more information.

Do I need electricity for the HomeFlow™ 6-Blade Heat Powered Fireplace Fan?

No. The HomeFlow™ 6-Blade Heat Powered Fireplace Fan is heat powered and does not require electricity, batteries, or cords.

What is the product used for?

The fan is designed to help circulate warm air from your fireplace or stove more evenly around the room.

Can I return my order?

If you are not satisfied with your order, please contact us within 14 days of receiving your item. The item must be unused, in original condition, and in original packaging.

What should I do if my item arrives damaged?

Please contact us with your order number and clear photos of the damaged item so we can assist you.

How can I contact HomeFlow Solutions™?

You can contact us by email at:

info@homeflowsa.co.za